Thank you again for a most
positive car buying experience. As you know, this is our 3rd purchase from
you and we are happy to see that nothing has changed. It is a pleasure to
deal with a person who is not only knowledgeable and reputable, but who is
also a man of integrity and honesty with a genuine concern for his customers.
For a customer dealing with you for the first time, we offer the following:
1. Don't expect
to get the lowest price in town. You will pay close to the NADA value for
the car, BUT you will get a low mileage vehicle in pristine condition with
a known history and deal with a man who will stand behind the sale for long
after the transaction has been made. We honestly believe that Sam is more
concerned about maintaining his stellar reputation than he is in selling you
2. Don't think
that because you are dealing with a single salesperson that you are somehow
going to be able to play games in the negotiation process. Sam has forgotten
more about car sales than you will ever know.
3. Don't expect
to be subjected to high pressure sales tactics or undisclosed last minute
surprises such as prep. charges or documentation fees. There aren't any!
4. Do expect
to be treated in a fair, professional, courteous manner by all the people
who work here. From Glenn and the other mechanics to the office staff to
Sam, all are committed to making you a happy and satisfied customer.
5. Do expect
that all of the paperwork will be handled correctly and quickly by Rosie
and the other office people. They are extremely knowledgeable in what they
do and will go out of their way to accommodate your needs, including going
to the RMV, contacting your insurance company, credit union etc.
6. Do expect
your car to be ready to go on time and after a rigorous examination. If there
is something that needs attention, rest assured it will be taken care of.
Sam will not release the car until he is satisfied that it is in top notch
condition. (In 2000 we bought a car and we were told we had to wait an extra
day because he had sent it out to have a scratch on the underside of the rear
bumper fixed. When we said don't worry about it, it's underneath, who is
ever going to even know, Sam replied: "I would").
You'll be glad you did!