| Giammalvo Files   Mark Giammalvo specializes in driveability
          diagnostics at    his    family  
    business,        Sam Giammalvo's Auto           Sales & Service,
  Inc.  in   New                 Bedford, MA.   
                                Mark, who has been with the business for 
                                    over 20 years, is an ASE  Master 
Technician         and Parts Specialist. He also holds the ASE  L1   certification,
                and    has   an associates degree in business    
            management.      Mark is also a writer for Motor Age Magazine and is the 
 past   secretary      of  the Alliance of Automotive Service Professionals, 
 (AASP).
 
 
 
 |   
 
 (Printed in the Journal of The Alliance
               of Automotive Service Providers, AASP) Technician Hiring  Woes                             
 Have you had to place an advertisement for a technician lately? If not,
 you haven't missed much. Lets just say there's not a lot out their to pick
 from.
 
 We recently placed two advertisements in our local paper. One ad for a 
technician  and one for an auto reconditioner. The advertisement for the technician
stressed  the importance of ASE certifications and automotive service experience.
Just  the technicians' ad alone generated about 60 applications. Only five
out of that group were decent enough to warrant an interview with yours truly.
I must say, I did meet some interesting people. I learned everything from
the latest styles in facial piercing to the perceived importance of ASE certifications.
 Surprisingly, many of the people I spoke to said they only kept up on their
 ASE certifications if the shop paid for the tests. Now, the concept of employers
 reimbursing for successfully completed tests is not new to me. However,
I  found it disheartening that the reimbursement factor was such a strong
motivator.  To me, it always seemed like most technicians took the exams
for their own  merit. Then again, when I took my ASE re-certifications this
spring I remember  witnessing a similar situation. Prior to the tests beginning,
I overheard  two other technicians talking about the tests. One of the technicians
said:  "I only take these damn things because my boss covers the cost, if
it wasn't  for that I wouldn't be here." I remember thinking how sad that
was. Many years ago I can remember the satisfaction I felt when I passed
my first ASE test. I was really proud to display both my certificate and
the arm patch. A few years later, my Master Technician and L1 accomplishments 
furthered that pride.
 
 One of the few hopefuls that made it to the interview process with me
was  a technician with expired ASE certifications. That didn't bother me
as I knew I could coax him to renew them in the event he was hired. This
technician  was working on diesel engines at a local truck shop but wanted
to get back  to his love of "working on cars." I must admit, he really knocked
me for a loop with one of his statements. He told me that he wanted me to
know something  right up front before I hired him. This guy actually told
me that, on average,  he comes in late two to three days a week. He said
that it was just a "thing"  with him and he didn't want me to take it the
wrong way. Come to find out,  he even told his current employers this at
hiring but they are still busting  his chops about it. Now, I can't express
in words the great restraint it took to prevent from busting out laughing
right in front of him. I wanted to say: "Ok, you're all done . . . Next!"
 You've got to admit, he was honest.
 
 In the end we hired an ASE certified technician with more than 30 years
 experience and a competent automotive reconditioner. Although it took over
 four months to find the people we wanted, it was well worth the wait.
 
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