(Printed in the Journal
of The Alliance of Automotive Service Providers, AASP)
Sounds like an odd question, doesn't it? It's just a little punch line to
an on going joke at our shop. A joke that really isn't all that funny. In
a past week we saw two instances of failed stop light switches on 2000-2001
Mercury Sables. Sound familiar to anyone out their? Does the recall 01S08
come to mind? If not, allow me to refresh thy memory. Back in March
of 2001, Ford announced Recall 01S08. The crux of this recall was defective
stop lamp switches. This issue only occurred on 2000-2001 Taurus and Sables
equipped with the Power Adjustable Foot Pedals. Ford found that grease on
the adjustable pedal assembly was entering the stop light switch, thus causing
malfunction. Although a host of conditions could arise from this failure,
the most common, were the brake lights staying on and killing the battery.
The recall is not really a big deal and I presume most of those cars have
now been repaired. Or were they?
This past month I have had two separate 2000 Mercury Sables that both came
in with dead batteries. The cause in both cases? Defective stop light switches
keeping the brake lights on. In each case I promptly called the dealer to
set up appointments. There was one little problem though. After checking
the VIN numbers, neither car had any open recalls. When the first car came
in, I advised the customer that her car was not involved in the recall. The
customer gave us permission to replace the switch. When I found out that
the second Sable had no open recalls, it was time for some investigative
work on my part. Since we had the second car in inventory, I called Ford
Customer Assistance, (FCA), to question the situation. I advised the woman
at FCA that I owned a 2000 Sable and that it needed a stop lamp switch. I
also told her that I had found out that 2000 Sables had been recalled for
this issue. After looking up the history of the car from the VIN number,
she gave me some interesting news. She found evidence in the Ford database
that my particular car had already had the recall performed several years
ago. I asked her why the switch would have failed a second time but she said
she did not know. Then I asked her if Ford would replace it again since it
was a recalled item in the first place. Her answer was kind of confusing.
She said that the factory warranty had expired and there were no open recalls
on the vehicle. She told me that the Mercury Sable was a Ford Five Star Vehicle
and that the Sable is rated top in its class for reliability. Now, I thought
that was odd since I did not ask for a product history on the car. Finally,
she suggested that I contact a Ford dealer to see if they might assist me
in the repair of the car. I thought to myself: "Lets get serious here. Like
my local Ford dealer is really going give me a goodwill repair and pocket
the cost themselves. I wouldn't expect them too anyway. They didn't sell
this particular car retail in the first place. Maybe if I were the first
owner and I was taking it back to the selling dealer, but that's a big maybe.
In the end we replaced the switch in the shop. However, that still does not
resolve the question as to why the switch failed again. Drawing on my past
experience with GM products, I came up with 2 main possibilities:
1). Old inventory was used for the initial first replacements until that
stock was depleted. This would explain the second failure. I can remember
the GM service action to replace the steering racks back when their cars
had no power steering assist after a cold start. Remember, back then, when
they called that problem "morning sickness?" At that time, right in the bulletin,
GM mandated that the current (old design) supply of steering racks be used
before they would start shipping the redesigned ones. Unfortunately, the
customers that got those were doomed to have the same problem again, years
later.
2). The dealership billed for the Recall but never performed the repairs.
Although this is rare today, it can happen. My oldest brother happens to
be a GM district service manager. He has told me how his internal audits
have revealed dealers that put in for completed recall and warranty work
on cars that they never repaired. What a way to drive up service department
revenues. No parts and labor cost going out but full payment coming in. Talk
about a money machine. It's all well and good until "big brother" (no pun
intended) finds out and pulls their new car supply for three months. That
always seems to correct the situation.
I guess I'll never know what the cause of the repetitive failures was.
Then again, perhaps I just happened to get the only two cars with that problem.
Then again, somehow, I doubt that.
UPDATE: In late 2003 I received quite a few e-mails from consumers
reporting a similar repetitive problem with their Taurus/Sable stop lamp
switches. Some of the customers sent copies of my above article to the National
Highway and Traffic Safety Administration, (NHTSA). I am not sure if the
article had any influence but I am happy to announce that this March 2004
NHTSA has asked Ford to again recall the 2000 Sable and Taurus for the stop
light switch failures.