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Subject: 1994 Votec Jimmy
Date: Fri, 2 Sep 2005 08:59:17 -0700


I just 'stumbled' on to your website when doing a google search re: "intake manifold leak(s) on 4.3 V-6".  Turns out you wrote this in 1999 about a leaking fuel pressure regulator on a 1994 Jimmy, that had been sold to the customer through your sales department.  

As a former Instructor of Automotive Service Technology at Portland Community College, Portland, Or., I was very impressed by your comprehensive and logical approach to solving the problem, your ability to explain your processes, and perhaps most importantly for our industry as a whole, your willingness to see your customers point of view and to compromise did you put it?....."the waters are muddy". 
The auto repair industry, as you know, has a very rough time with customer retention.  You folks would appear to be one of those wonderful 'exceptions to the norm' in this regard.  Keep up the good work.  If I'm ever in New Bedford perhaps I'll look you up.
Kind Regards,
Robert Brunken
Automotive Instructor (Retired)


Sam Giammalvo's Auto Sales, Inc.
1476 Purchase Street
New Bedford, MA 02740
Phone: (508) 999-3213
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