Giammalvo Files
Mark Giammalvo specializes in driveability
diagnostics at his family
business, Sam Giammalvo's Auto Sales & Service,
Inc. in New Bedford, MA.
Mark, who has been with the business for
over 20 years, is an ASE Master
Technician and Parts Specialist. He also holds the ASE L1 certification,
and has an associates degree in business
management.
Mark is also a writer for Motor Age Magazine and is the
past secretary of the Alliance of Automotive Service Professionals,
(AASP).
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(Printed in the Journal of The Alliance
of Automotive Service Providers, AASP)
Technician Hiring Woes
Have you had to place an advertisement for a technician lately? If not,
you haven't missed much. Lets just say there's not a lot out their to pick
from.
We recently placed two advertisements in our local paper. One ad for a
technician and one for an auto reconditioner. The advertisement for the technician
stressed the importance of ASE certifications and automotive service experience.
Just the technicians' ad alone generated about 60 applications. Only five
out of that group were decent enough to warrant an interview with yours truly.
I must say, I did meet some interesting people. I learned everything from
the latest styles in facial piercing to the perceived importance of ASE certifications.
Surprisingly, many of the people I spoke to said they only kept up on their
ASE certifications if the shop paid for the tests. Now, the concept of employers
reimbursing for successfully completed tests is not new to me. However,
I found it disheartening that the reimbursement factor was such a strong
motivator. To me, it always seemed like most technicians took the exams
for their own merit. Then again, when I took my ASE re-certifications this
spring I remember witnessing a similar situation. Prior to the tests beginning,
I overheard two other technicians talking about the tests. One of the technicians
said: "I only take these damn things because my boss covers the cost, if
it wasn't for that I wouldn't be here." I remember thinking how sad that
was. Many years ago I can remember the satisfaction I felt when I passed
my first ASE test. I was really proud to display both my certificate and
the arm patch. A few years later, my Master Technician and L1 accomplishments
furthered that pride.
One of the few hopefuls that made it to the interview process with me
was a technician with expired ASE certifications. That didn't bother me
as I knew I could coax him to renew them in the event he was hired. This
technician was working on diesel engines at a local truck shop but wanted
to get back to his love of "working on cars." I must admit, he really knocked
me for a loop with one of his statements. He told me that he wanted me to
know something right up front before I hired him. This guy actually told
me that, on average, he comes in late two to three days a week. He said
that it was just a "thing" with him and he didn't want me to take it the
wrong way. Come to find out, he even told his current employers this at
hiring but they are still busting his chops about it. Now, I can't express
in words the great restraint it took to prevent from busting out laughing
right in front of him. I wanted to say: "Ok, you're all done . . . Next!"
You've got to admit, he was honest.
In the end we hired an ASE certified technician with more than 30 years
experience and a competent automotive reconditioner. Although it took over
four months to find the people we wanted, it was well worth the wait.
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